What does Eq9 privacy policy cover?
Policy scope
What this policy covers
This policy explains how Eq9 may handle information when Australian players visit, register or use its online casino services. It covers account details, verification information, support contacts and payment-related activity. Practices of external providers are governed by their own privacy notices.
Last reviewed: 2026.
Information
Information Eq9 may handle
| Information area | Data involved | How it may be used |
|---|---|---|
| Registration | Full name, mobile number, password, referrer code, email address, username and email-verification details. | Used to create, access and maintain an Eq9 account; the exact retention period is not published on the official site. |
| Identity and age checks | 18+ | 18+ |
| Payment activity | Numbers or checked items you enter into a tool. | Held in page memory and cleared on reload. |
| Support conversations | 24/7 | 24/7 |
| Account access | Login details and SMS or OTP verification information where requested. | Used to help secure access; never share passwords or one-time codes with another person. |
Only provide information needed for your Eq9 account, verification or support request. Check the destination before submitting identity or payment details.
Use of information
How Eq9 may use information
- Create and manage your account.
- Complete age, identity and withdrawal verification.
- Process deposits and withdrawals through your selected method.
- Answer messages through the available support channels.
The available brand information does not publish every processing purpose, legal basis, retention period or automated decision practice. Check the current Eq9 notice and terms for those details.
Cookies and storage
Cookies, devices and browser storage
The available Eq9 information does not confirm which cookies, pixels, local storage tools or similar technologies are used. Review the site’s cookie notice or browser controls for the current position.
Your browser may store history, cache or other local data according to its settings. You can manage those choices through your browser and device controls. Cookie settings for further details.
Hosting and security
Hosting, security and request records
When you visit Eq9, technical information required to deliver the site may be handled by the website and its hosting environment. The available information does not identify every technical field collected.
Eq9 does not publish a fixed server-log retention period or a complete description of its technical safeguards here. Consult the current privacy policy for storage and security specifics.
Sharing and providers
External providers and information sharing
Eq9 may involve external providers for payment, identity verification, communications or other services. The available information does not publish a complete recipient list.
A provider’s own privacy policy may apply when you use its service. Check the destination and Eq9’s instructions before sending personal or financial information.
Security guidance
Protecting sensitive information
Keep private details in secure channels
Eq9 may request identity documents or account information for verification. Confirm that a request comes from an official Eq9 channel before sharing anything sensitive.
- Never reveal your password or one-time code.
- Keep recovery details private.
- Check screenshots for exposed personal information.
- Keep your browser and device updated.
Retention
How information is retained
| Information type | Retention or control |
|---|---|
| Account and verification details | The retention period is not published on the official site; ask Eq9 through an official support channel. |
| Payment records | Retention depends on Eq9 and the relevant payment provider; see the applicable privacy terms. |
| Support messages | 24/7 |
| Browser and device data | Controlled partly by your browser and device settings; website retention details are not published here. |
No single retention period is confirmed for every category. The current Eq9 privacy notice and provider terms should be checked before submitting information.
Your choices
Your privacy options in Australia
You can review the information requested during registration, limit what you share to what is necessary and contact Eq9 about privacy questions. Browser controls can also help manage local history, cache and cookie preferences.
Australian privacy rights may depend on the entity and processing involved. Ask Eq9 support how to request access, correction, deletion or other privacy assistance. Australian Privacy Principles The Australian Privacy Principles provide general guidance on handling personal information, including access, correction and security. External providers may have separate processes.
More information
Related privacy topics
Eq9 privacy policy: handling your information
What the Eq9 privacy policy covers
The Eq9 privacy policy sets out how information may be handled when Australian players visit, register or use the casino. It helps explain account data, verification requests, support contacts and your available privacy choices.
Some detailed practices, including exact retention periods, storage locations, technical safeguards and complete recipient lists, are not published in the available brand information. Check Eq9’s current privacy policy and terms before sharing personal information.
Eq9 data protection and information collected
Registration may involve your full name, mobile number, password, referrer code, email address and username. Eq9 also lists email, SMS or OTP, age and identity verification, which may involve government-issued ID, a passport, driver’s licence, proof of address or other photo ID.
Payment activity may involve details connected with the method you choose, including bank transfer, cards, e-wallets or cryptocurrency. The available information does not confirm every technical data field Eq9 collects or how long it keeps records.
How Eq9 may use personal information
Information may support account access, identity and age checks, withdrawals, deposits and customer support. Eq9 does not publish every processing purpose or legal basis in the available information, so read the current notice for the full position.
Eq9 lists live chat, email, phone, Facebook and Telegram, with support available 24/7. Keep support messages focused and use only official channels for identity or account information.
Storage, security and sharing
The available Eq9 information does not specify where personal data is stored, its exact retention period or every safeguard used. It also does not identify all third parties that may receive information, including payment or verification providers; consult the current privacy policy before registering or paying.
Eq9 works in a mobile browser and requires no download. Protect your device, connection and login details, and use a strong unique password rather than sharing credentials.
Your Eq9 privacy choices in Australia
Review the details requested during registration and decide what you are comfortable providing. For access, correction, deletion, marketing or other privacy questions, contact Eq9 through an official support channel and ask about the applicable process.
Before sending an identity document, confirm the request is genuine and check what is required. Australian players should read the privacy policy alongside the terms, particularly when asking about retention, providers or complaints.
